Please keep in mind that products supplied we aim to keep th cost as low as possible for our customers. We also understand that colours on your computer screen can be a little different to how they appear in person.

We at Viyaah.co.uk  will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to Contact Us directly for assistance with processing your return.

For all shoes, attire and accessories:

Viyaah.co.uk  will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).

Please note:

  • The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item damage inflicted by the customer.
  • Original shipping fee & return shipping fee will not be refunded.
  • As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.

  Yes, it really is that easy!

FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:

All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.

FOR ALL SAMPLE SALE ITEMS:

All Sample Sale items are final sale. No returns, no refunds, no excahges.

HOW TO RETURN

  1. Submit a return request at Contact Us to Customer Service within 7 days of receiving your order. Please include the reason for return and photographs for verification.
  2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 7 days from receiving the return form.
  3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
  4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).

Please note:

  • We reserve the right to refuse the return if received in an unacceptable condition.
  • We cannot process any products that are returned without our prior knowledge.
  • We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.